Plan your visit

Policy Note

Please note that these policies are subject to change on the day of the event and that the information listed here is not all-inclusive.

Bag Policy

Clear bags sized 12" x 12" or smaller are permitted. Tinted bags or bags with printed patterns are not accepted. Non-clear handheld clutches sized 4.5" x 6.5" or smaller are permitted.

• Bags for medical equipment sized appropriately to the size of the equipment are permitted, but will be subject to search. Small items like medication need to follow the standard bag policy above.
• Diaper bags accompanied by infant/toddler are permitted, but will be subject to search.
• Nursing/Pumping bags including bottles, ice and pumping equipment are permitted, but will be subject to search.
• Following standard safety protocol, all unattended items and bags outside the gates or within the venue will be removed from the facility immediately.
• Bags, purses or backpacks of any kind will not be accepted by Pavilion Info Booths.

Do Bring

The following items are allowed into The Pavilion at most shows. Please be prepared to have your belongings searched.

• Non-detachable lens cameras
• Signs 8.5"x11" or smaller
• Small blankets or tarps
• Small umbrellas
• Rain jackets
• Most wearable neck fans and small handheld fans

Don’t Bring

The following items are not allowed into The Pavilion.

• Clothing items that do not provide adequate coverage and/or opacity.
• Animals: The only exceptions to this rule are service animals. We follow The U.S. Department of Justice guidelines regarding service animals.
• Aerosol cans (hairspray, bug spray, sunscreen).
• Audio and video recording equipment.
• Beverages of any kind.
• Detachable lens cameras.
• E-liquid or vape juice.
• Glass of any kind, to include perfume bottles.
• Grills.
• Fireworks.
• Ice chests.
• Laptops and tablets (including Kindles and e-readers).
• Laser pointers.
• Medication in unmarked containers.
• Non-medical masks.
• Outside lawn chairs. Specially designed lawn chairs are available for rent at most Live Nation shows for $10. Lawn chairs are free at all performing arts events.
• Play pens.
• Pocket knives.
• Selfie sticks.
• Strollers are allowed in the plaza areas, but not under the tent or on the lawn.
• Tents or sun shades.
• Large umbrellas.
• Weapons: While it is legal to open carry or carry a concealed handgun in Texas, we do not allow guns in our facility.

Food & Drink

Outside liquids of any kind are not allowed at any Pavilion events.

• Personal food is allowed at Live Nation (rock, country, pop, etc.) shows in the amount of one, one-gallon ziploc bag per person. This amount restriction does not apply to Performing Arts (symphony, ballet, opera, etc.) shows.
• Empty, reusable bottles/cups are allowed at most shows. Chilled water fountains/bottle fillers are available at The Pavilion. Some artists may have more specific policies, such as the removal of lids or only allowing crushable, disposable bottles. We will do our best to communicate these policies as soon as we are made aware of them, but if you bring a reusable bottle or cup we ask that you please remain flexible and are prepared not to bring it in if the artist requires.

Venue Rules

Guests are always subject to a search upon entering the facility. Guests who refuse the search will be denied entrance. No re-entry is permitted once leaving the gates. No smoking is allowed in the reserved seating areas. This includes e-cigarettes/vapes.

• Soliciting or vending is not permitted on Pavilion grounds unless previously authorized by Pavilion management.
• Small blankets are allowed at most shows. Blankets that wrap into a carrying case must be permanently attached to the case and will be subject to review upon entry.
• Guests who show signs of illegal substance abuse or intoxication may be refused entry.
• Guests are permitted to stand or dance in front of their seat. Standing ON seats is not allowed.
• Standing or dancing in the aisles is not permitted.
• Guests (even children) are not allowed to sit or stand on the shoulders of another guest. No throwing objects of any kind.
• No reselling (scalping) tickets at any time on The Pavilion grounds.
• No tailgating is allowed at The Pavilion or in surrounding parking lots.
• Flying drones on or over The Pavilion's property is not permitted at any time.
• In an effort to keep unticketed guests from occupying your reserved seat, ticket stubs or your live mobile ticket (no screenshots) are required for entry into the reserved seating area. It's a good idea to transfer a ticket to each member of your group for this reason.
• Moshing and crowd surfing can be dangerous and are strongly discouraged. Guests assume all risk associated with such activities. Please be aware of your surroundings and avoid these activities and those associated with them for your own safety.

Free Parking

Lots open 30 minutes before gates. Most guests should navigate to 2203 Timberloch Place for free parking.

Paid and Accessible Parking

Paid Parking uses 9809 Six Pines Drive, The Woodlands, TX 77380. Please note that paid parking is limited in space. Paid parking can be purchased prior to the event, as available and is typically $45. Parking at Performing Arts shows is typically $15.

• Accessible Parking - 9809 Six Pines Drive, The Woodlands, TX 77380.
• Accessible Parking is free on a first-come, first-served basis. Please have your proper credentials displayed upon arrival. Overflow accessible parking is available at 9669 Grogans Mill Road.
• Overflow accessible parking is available at 9669 Grogans Mill Road.
• Drop-Off and Pick-Up - 2005 Lake Robbins Drive, The Woodlands, TX 77380.

Accessibility Support

The Pavilion is committed to creating an enjoyable and accessible experience for all guests. Guests who need assistance before their visit are encouraged to contact The Pavilion in advance or call the Box Office at 281-364-3024.

• Arrival and Parking
• Passenger drop-off and pick-up is available in front of the North Plaza at 2005 Lake Robbins Drive.
• Free accessible parking is available on a first-come, first-served basis in the Gold Lot, located next to the Town Center Parking Garage. Access to the Gold Lot is available from Six Pines Drive.
• Wheelchair and Mobility Assistance
• Guests who need wheelchair assistance to reach their seat should notify a Pavilion staff member upon arrival. Wheelchairs are available only for escorted transport to seating areas and cannot be kept or rented for use during the event.
• Guests with temporary mobility needs, including injuries or recent surgery, may also request assistance from Pavilion staff.
• Accessible Tickets
• Accessible tickets may be purchased online through Ticketmaster or in person at The Pavilion Box Office.
• For questions about accessible seating or ticketing, please call the Box Office at 281-364-3024.
• Accessible Facilities
• Accessible restrooms, ramps and concession windows are available throughout the venue.
• ASL Interpretation and Assistive Listening
• American Sign Language interpretation is available by request. Requests must be made at least three weeks before the event so qualified interpreters can be arranged.
• Assistive listening headsets are available at no charge during all performances. Guests may request a headset at the Information Booth in the North Plaza.
• Service Animals
• Service animals are welcome at The Pavilion in accordance with applicable law and must remain under the handler’s control at all times.
• Pets and emotional support animals are not permitted unless otherwise allowed by venue policy.
• Sensory Accommodations
• Guests with sensory needs are encouraged to contact The Pavilion before their visit to discuss available accommodations.

What’s on the Menu

Awesome eats and cold drinks amplify the experience of an epic show. Stay fueled up with a variety of concessions options located in the North, South and Lawn plazas. All transactions are now cashless.

• Alongside our concessions partner, Aramark, we're excited to offer you a wide range of concessions options. Whether you're looking for a quick bite to eat or grabbing a whole meal to enjoy on the lawn, we've got you covered. There's traditional concert fare like hamburgers and nachos right alongside special eats you're sure to love. With cold drinks ranging from Pepsi products to an ever-changing variety of St. Arnold's brews, craft beers, wines and speciality cocktails, there's always a thirst-quenching option right around the corner. Keep an eye (and an ear) out for concessions team members ready to bring drinks and bites to you, too.

Accepted Tickets

All shows at The Pavilion are rain or shine. Please have your digital tickets pulled up in your Ticketmaster or Live Nation app when you arrive at the gates.

• Accepted Tickets
• Mobile entry with Safetix rolling barcode.
• Will call pick-up
• Hard tickets (old school tickets)
• Unaccepted Ticket Examples
• Static QR Codes
• Screenshots of tickets
• Print-at-home tickets or other PDF's (printed or digital)

Box Office Hours

Tickets for most events can be purchased in person at The Pavilion Box Office. The Cynthia Woods Mitchell Pavilion has two onsite Box Offices: The North Box Office and the South Box Office. To contact the Box Office please call 281.364.3024 or email boxoffice@woodlandscenter.org.

• North Box Office:
• Located at 2005 Lake Robbins Drive, The Woodlands, TX 77380
• Box Office hours are Monday - Friday 10 a.m. to 5 p.m.
• On event days, The Box Office is open from 10 a.m. through intermission Monday- Saturday
• For Sunday events, the Box Office is open at noon through intermission. The Box Office may be closed on holidays and during non-ticketed events
• South Box Office:
• The South Box Office is located at the South Gate of the venue and is only open on events days.
• The South Box Office will open at gates on event days.

Official Ticketing Source

Ticketmaster is the official ticketing source for The Pavilion. The Pavilion does not endorse or recommend any other ticketing source for events held at The Pavilion. Please use caution when purchasing tickets from any website other than ticketmaster.com for events held at The Pavilion. Guests who purchase invalid tickets from a re-sale site must contact that vendor for resolution. If you have already purchased tickets from a re-seller the safest way to ensure that your tickets are good is to insist that the re-seller transfers the tickets to your Ticketmaster / Live Nation account (there is no cost for the re-seller to do this).

Transfer Tickets to Each Member of Your Party

Once you have entered our gates, it's a good idea to transfer a ticket to each member of your group before entering the seating area. Transferring your tickets will allow everyone to re-enter the seating area even if your group splits up. It's the same idea as making sure everyone has a ticket stub before they go to the restroom or concessions.

• Get started by opening the Ticketmaster or Live Nation app and tapping the "Transfer" button. Please note that each ticket recipient will also need a Ticketmaster or Live Nation account.

Children

For most contemporary events, children age five and under are admitted free to the lawn without a ticket when accompanied by a ticketed adult. Children age two and under can sit free in the reserved section if seated in an adult’s lap. Some exceptions apply to specific children’s performances. For the Children’s Festival, children age two and under can enter without a ticket.

Rent The Pavilion

For facility rental and private event information, use the Rent The Pavilion page or contact the venue team.